In order to be considered the following is required: Matric certificate (Grade 12) required; administrative diploma or equivalent qualification preferred 2–3 years’ experience in an administrative, facilities, or receptionist role Prior experience in stock control or sales support is advantageous Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Experience with CRM and inventory management systems is a plus Excellent organizational and multitasking skills Strong interpersonal and communication skills Detail-oriented and capable of working independently High level of integrity and reliability Proactive problem-solver with a service-oriented mindset Responsibilities: Facilities and Supplies Management: Oversee and maintain cleanliness and functionality of the office environment Manage office refreshments and consumables to ensure adequate stock at all times Monitor and replenish cleaning supplies and coordinate procurement when necessary Supervise and manage the cleaning staff; provide schedules, performance feedback and resolve any issues Liaise with vendors, maintenance service providers, and contractors for facility-related needs Reception and Front Desk Duties: Serve as the first point of contact for visitors and clients Answer and route incoming phone calls; manage voicemail and reception inbox Greet guests, sign them in, and provide appropriate direction or assistance Handle incoming and outgoing mail and deliveries Sales Administration: Support the sales team with administrative tasks including: Data entry and CRM updates Quotation and invoice preparation Client follow-ups for documentation or payments Assist with compiling sales reports and tracking KPIs Stock Management: Maintain accurate records of office and sales inventory Perform regular stock audits and reconcile discrepancies Coordinate restocking of materials, promotional items, and stationery Work with the finance team to ensure purchase orders and stock usage align with budget allocations If you would like to email your CV directly – please send it to nicolel@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Bachelor’s degree in business, Computer Science, Engineering or related field 5+ years of experience in Product Management with exposure to operations, platform management or service delivery Experience in digital ecosystems, fintech or e-service platforms preferred Strong background in product launch / implementation Proven ability to manage technical products with operational complexity Solid understanding of product operations and lifecycle management Basic knowledge of IT networking and digital platforms (especially in payments / e-services) Strong process optimization and data-driven decision-making abilities Experience with sales alignment, pipeline tracking and cross-functional collaboration Proven ability to resolve complex issues and maintain client relationships Excellent reporting, documentation and continuous improvement mindset Responsibilities: Product Strategy and Planning: Define and communicate the product vision, roadmap and success metrics for the E-Services Platform Analyse customer needs, market trends and emerging technologies to inform product direction Work with senior leadership to align the product strategy with company goals and operational priorities   Product Development and Delivery: Translate business requirements into user stories, acceptance criteria and technical specifications Manage end-to-end product lifecycle from ideation through development, testing, launch and optimization Coordinate sprint planning, backlog grooming, and cross-functional alignment using Agile methodologies Oversee QA and UAT processes to ensure product quality and reliability   Operations and Service Delivery Management: Develop and implement operational processes for the ongoing management and support of the E-Services Platform Work with Operations and Customer Support to monitor platform uptime, performance and incident resolution Collaborate with IT and Infrastructure teams to ensure system scalability, redundancy and security Establish standard operating procedures (SOPs) for service deployment, updates and customer onboarding Drive process improvement initiatives to increase efficiency, reduce manual tasks and enhance service quality Manage vendor and third-party integrations to maintain service continuity and operational compliance Support capacity planning, resource allocation and SLA performance tracking Ensure strong data governance, reporting accuracy and operational transparency across teams   Stakeholder Management and Collaboration: Act as the primary liaison between operations and other internal departments Communicate progress, risks and outcomes clearly to leadership and key stakeholders Work with finance and procurement to manage budgets, forecasts and vendor contracts Collaborate with customer support to identify and resolve operational pain points affecting users   User Experience and Continuous Improvement: Use analytics and customer feedback to identify performance bottlenecks and improvement opportunities Oversee A/B testing, feature rollout plans and continuous optimization of user journeys Prioritize enhancements that improve platform reliability, accessibility and operational efficiency   If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.  

In order to be considered the following is required: Degree: Must have a BSc in Mechanical Engineering 8 – 10 years of broad exposure and knowledge of all aspects of building engineering infrastructure management and delivery Strong working knowledge of HVAC (Heating, Ventilation and Air-conditioning), Fire Detection / Suppression, Water Reticulation, Energy Sustainably and Building Structural Design (CAD) systems, including problem solving complex infrastructure and application service impacting issues. Working in a cross functional team to isolate problems and provide meaningful remediation plans 8 – 10 years good understanding of agile working practices and Engineering Project Management Duties & Responsibilities: Collaborate with a wide range of stakeholders across the country, building relationships across functional areas and with external parties to support service delivery and problem resolution Collaborate with technical teams to review vendor contracts considering resources, forecasted service offerings and required capabilities Collaborate with working groups, coordinate and align work processes and deliverables to support efficiencies, identifying duplications or overlaps as appropriate Collate and maintain technical service catalogues for all services offered within the property infrastructure and operations sections Collate impact assessment outcome action items and monitor completion and execution of these, assisting with coordination and alignment of various workstreams where appropriate Conduct post-mortems and incident reviews, drafting appropriate documentation and monitoring implementation of actions and related outcomes Coordinate and facilitate incident impact assessments with internal clients, representing the practice leads and technical experts in communication and engagements as appropriate, in order to identify client concerns, impact and context Draft and maintain impact assessment reports for each of the specific technical services; understanding the critical systems; impact of failure on business and potential operational losses Draft documentation and action items for any changes required to processes, artefacts or deliverables within the section as indicated by practice leads and seniors Enable integrated ways of working and collaboration across the value chain to deliver for the client Maintain close working relationships with key business stakeholders (Product Owners / Managers) and stay abreast with the business direction and future technical service requirements Maintain system and service monitoring capability (via Building Management Systems), identifying optimisation opportunities or additional monitoring capabilities as appropriate, including the creation and escalation of incident alerts Measure and identify areas for optimisation of system performance, to support continual improvement and capability development Monitor the technical services productivity dashboard in order to identify trends, concerns and other matters requiring review or intervention by seniors Participate in incident response and remediation activities, providing up to date information for decision making and responses Perform service reviews of vendors to ensure that the service provided is at the right level and act as escalation point for management of vendors in case of service impact Plan the regular testing of disaster recovery (DR) and business continuity measures for the section, monitoring implementation and execution and escalating areas of concern to practice leads Provide input into the development of the technical services offerings, collaborating with planning and forecasting activities of the various services as required Provide insight and guidance on the end-to-end performance and operability of specific services, partner with engineering infrastructure teams as required to define and implement improvements in service and architecture Review and draft agreements to achieve service requirements, both with internal clients and external service providers, identifying measurable processes and outcomes and reviewing these regularly, for approval by seniors and implementation and alignment by practice leads in team Benefits: Medical Aid, Pension Fund, Cellphone Allowance, Travel Reimbursement, Preferential Banking Rates, 25 days annual leave If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement.

In order to be considered the following is required: Relevant IT Diploma or Degree (preferred). Microsoft certifications (e.g. MCSA, MS-900, AZ-104, MS-102) or equivalent vendor certifications Networking certifications (e.g. CompTIA Network+, CCNA) advantageous Minimum 5+ years of experience in IT support, with at least 2 years in an MSP environment Excellent problem-solving and diagnostic abilities Strong customer service orientation with exceptional communication skills Ability to manage multiple clients and priorities in a fast-paced MSP environment Proven track record of taking ownership of complex technical challenges and seeing them through to resolution Responsibilities: Technical Support & Escalations: Provide Level 3 support for servers, networks, cloud services, and end-user systems Troubleshoot and resolve advanced technical issues escalated from Level 1 and 2 engineers Perform detailed root cause analysis and document resolutions Manage incident response and ensure timely ticket resolution in line with SLAs Infrastructure & Systems Management: Administer and maintain Windows Server, Active Directory, Group Policy, DNS/DHCP and related core services Configure, monitor and maintain Microsoft 365 / Azure, VMware / Hyper-V and backup and disaster recovery solutions Support and optimize network infrastructure, including firewalls, switches, VPNs and wireless systems Manage patching, firmware updates, and proactive system monitoring via RMM tools Client Engagement & Service Delivery: Act as a technical advisor to clients, ensuring stable, secure, and scalable IT environments Participate in client onboarding, IT audits and infrastructure documentation Deliver professional communication and maintain strong relationships with client stakeholders Provide input into service improvement plans and technology roadmaps Team Leadership & Collaboration: Mentor and support junior support engineers and technicians Contribute to knowledge base articles, standard operating procedures and internal documentation Participate in on-call rotations and after-hours support as required Work closely with project teams on infrastructure upgrades, migrations and deployments   If you would like to email your CV directly – please send it to aliciam@bedifferent.co.za or contact 011 781 7901 Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Matric certificate (Grade 12) – essential IT qualification highly recommended (N+ and A+ preferred) At least 1–2 years’ experience in the IT field Solid understanding of Windows networking Technical support experience is advantageous Strong problem-solving skills and technical troubleshooting abilities Excellent verbal and written communication skills (English required, additional languages beneficial) Ability to work independently and manage tasks with minimal supervision Valid driver’s license – essential Willingness to travel extensively and work irregular hours Flexibility to work 2–3 weekends per month on standby Skills: Technical Skills: Strong understanding of wireless network hardware, software, network operating systems and security protocols Problem-Solving: Excellent analytical and problem-solving abilities to identify, diagnose and resolve network issues effectively Communication: Strong verbal and written communication skills to document issues, provide technical support and train users and colleagues Analytical Skills: Ability to collect and analyse data to evaluate network performance and identify areas for improvement Physical Capability: Willingness to perform physical tasks like lifting equipment and working in various environments Responsibilities: Installation and Configuration: Set up and configure wireless devices such as routers, access points and antennas Site Surveys and Optimization: Conduct surveys to analyse signal strength and coverage, then optimize the wireless environment for maximum efficiency Troubleshooting and Maintenance: Diagnose and resolve network issues, perform routine maintenance and apply necessary updates and patches to keep systems running smoothly Upgrades and Enhancements: Implement upgrades to wireless systems to improve performance and support the introduction of new wireless technologies Technical Support: Provide support to end-users, diagnose and resolve network-related problems and offer guidance on best practices for network usage Documentation: Create and maintain detailed records of all installations, repairs, maintenance activities and system changes Security: Implement and maintain network security protocols, manage security software and monitor for rogue devices to protect network integrity Collaboration: Work with other technicians, engineers, and IT staff to design, implement and enhance network solutions If you would like to email your CV directly – please send it to nicolel@bedifferent.co.za Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering or a related technical discipline (or equivalent experience) ServiceNow Certified System Administrator / Implementation Specialist AWS / Azure / GCP Cloud Practitioner or Architect-level certification ScienceLogic SL1 Certified Engineer (or equivalent AIOps platform certification) ITIL Foundation or above Minimum 5 – 10 years in a technical pre-sales, solution architecture, or consulting role in IT operations, monitoring, or cloud services. Strong working knowledge of AIOps platforms (e.g., ScienceLogic, BigPanda, AppD, Moogsoft, LogicMonitor, Dynatrace) Demonstrable experience supporting enterprise RFPs / RFIs and writing technical content for tenders and proposals Excellent communication skills – both verbal and written – with the ability to present to C-level and technical audiences Deep understanding of ITOM, ITSM, and monitoring/observability ecosystems Familiarity with automation tools (e.g., Ansible, Resolve, Runbook Automation), APIs and cloud-native infrastructure Duties & Responsibilities: Client Discovery and Engagement: Collaborate with the Chief Client Executive and account teams to uncover IT operations challenges in enterprise environments Lead discovery workshops with client stakeholders (C-Suite, CIOs, Heads of IT Operations, NOC Managers) Gather and document business, technical and functional requirements Solution Design and Architecture: Design high-impact AIOps solutions tailored to client environments using platforms such as ScienceLogic, Moogsoft, BigPanda or similar Define integrations with observability, ITSM (e.g. ServiceNow), automation and cloud tools (AWS, Azure, GCP) Present proposed architectures clearly to both technical and executive stakeholders Demonstrations and Proofs of Value (PoV) Develop and deliver tailored platform demos that highlight core AIOps use cases (e.g. event correlation, automated remediation, anomaly detection) Plan and execute Proof of Value or Pilot programs aligned to specific success criteria Produce technical and business impact reports post-PoV Proposal & Tender Support: Lead the technical response for RFPs, RFIs and formal bid documents Collaborate with commercial, legal, and solution teams to develop compliant, compelling proposals Write and review sections related to technical scope, use cases, integration models, architecture and project methodology Internal Enablement and Training: Provide technical training to internal stakeholders on AIOps positioning, solution capabilities and industry trends Support the Client Executive team with sales strategies, messaging alignment and solution differentiation Client Relationship Management: Maintain strong relationships with key client stakeholders throughout the pre-sales lifecycle Participate in QBRs (Quarterly Business Reviews) and client solution roadmap sessions Act as a technical advisor during client onboarding and early adoption phases (in partnership with delivery) If you would like to email your CV directly – please send it to nicolel@bedifferent.co.za Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Degree in Civil Engineering Degree in Construction and Physical Planning More than 10 years of experience in construction project management is preferable to understand the practical principles and practices of the project management discipline Microsoft Package (Outlook, Excel, Power Point and Word, MS Project), knowledge of share drive Ability to determine the requirements for electricity, water, air conditioning and other aspects of buildings Ability to acquire a greater understanding of trade, economics or relevant subject under study through the application of formal research methodologies Duties & Responsibilities: Act as a point of reference, for Project Management queries and information, and an advocate for best practice in terms of real estate development and/or project management within South Africa Analyse portfolio reporting data and keep Head of RES Commercial, Head of RES SA and the Head REDPM group informed on all project opportunities and risks to enable effective and informed decision making Conduct regular status update meetings with the REDPM SA Project Management Team, constructively and critically analyse progress and risks and provide feedback and technical support in order to achieve agreed project deliverables Contribute to the development of the group real estate development and project management framework, strategy and policy and maintain the parameters and strategic intent of the project management framework and project methodology to be adopted including defining structures, standards, processes, documentation and reporting frameworks which are agile, fit the needs of the project and put emphasis on the quality of decision making and timely project delivery and effective reporting Define the overall data requirements for performance management to meet the needs of all stakeholders Develop and drive the implement of the SA Real Estate Development and Project Management Portfolio strategic plan and manage revisions thereof as and when the need arises Develop and maintain an open communication channel with direct reports and support staff to foster optimal co-operation and teamwork Develop, implement and manage control measures for cost, time and quality in order to deliver Real Estate projects consistently and aligned to client’s expectations Develop, monitor, delegate and control Real Estate Development and Project Management, South Africa, over the short, medium and long term in order to meet the appetite and aspirations of the bank Drive adherence to processes and procedures to ensure that all activities follow a predetermined schedule and critically monitor achievement of REDPM SA portfolio milestones Drives value engineering in order to improve the Real Estate Development and Project Management, South Africa portfolio and project efficiency and reduce project costs Effectively delegate authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports Establish, implement, and where required, represent Real Estate Development and Project Management, South Africa, at various decision-making meetings and/or committees in order to provide specialist advice and to approve capital projects / spend up to a pre-determined value Identify appropriate resources and delegate projects in terms of resource skill, experience and expertise Identify portfolio risks and control the Real Estate Development and Project Management, South Africa Portfolio Risk Register to ensure adherence to the Risk Management minimum standards and to mitigate risks Lead and drive the profitability of REDPM SA by monitoring, tracking and reporting on the performance of the portfolio Provide real-time, comprehensive feedback to Head of Real Estate Services, Commercial and the Head, REDPM Group on all areas of project expenditure and report on portfolio performance against budget including providing explanations and recommendations in respect of variances Lead and drive the risk / issue / change process and work with stakeholders to take corrective action where necessary. Lead and manage the Real Estate Development and Project Management Centre of Excellence within South Africa in order to control all capital real estate development projects and consistently delivers projects that meet the client’s expectations on time, within budget and to an acceptable level of quality Lead the Real Estate Development and Project Management, South Africa Portfolio performance optimisation and benefit realisation Lead the team of development and construction project managers including support and seconded staff according to the lean leadership and employee engagement principles, including employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention and reward and people administration, to ensure a high-performance culture Maintain strict adherence to budgetary guidelines as it relates to Real Estate Development and Project Management, South Africa to ensure sound financial control Monitor and control all Real Estate Development and Project Management, South Africa accounting including budget management, approval of progress payments, invoices, claims submitted by contractors and/or professional service providers. Monitor and control compliance with Real Estate Development and Project Management policies and standards to ensure adherence and alignment to best practices Monitor and control the Real Estate Development and Project Management, South Africa, project pipeline by managing resource availability, capacity and skill set. Monitor project overheads and capital expenditure to ensure achievement of cost efficiency and develop/implement an appropriate plan to correct any adverse variances Prepare and manage the overall Real Estate Development and Project Management, South Africa portfolio / programme / project cost activities in order to provide assurance to the South Africa Exco and Financial Function Prepare the annual Real Estate Development and Project Management, South Africa Capex and Opex Budgets for approval and implementation, monitor and ensure that the delivery of projects is in line with budget Provide oversight on the construction phase of Real Estate Development and Project Management, South Africa portfolio of projects from start to finish to ensure successful delivery and sustainable implementation Provide technical expertise and guidance to the project managers to ensure standards, policies and processes are adhered to and to coach and mentor the career development of the project managers Report risks and potential significant risks to the Head of Real Estate Services, Commercial and the Head, REDPM Group as well as the Real Estate Project Approval Committee (REDPAC), Project Gateway Committee (PGC), Real Estate Tracking (REDTRAC) and where appropriate make suitable recommendations with regards to possible solutions   If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Bachelor’s degree in Business Administration, Information Systems or related discipline (or equivalent experience) Professional certifications in recognized sales methodologies advantageous (e.g., Challenger, MEDDIC or Strategic Selling) ITIL Foundation or equivalent process framework knowledge beneficial Essential Experience: 10–15 years of enterprise B2B sales experience in technology, cloud, or managed services environments Proven success in driving complex sales cycles involving digital operations, automation or analytics-led transformation Deep familiarity with structured sales frameworks (e.g. SPIN, MEDDIC, Challenger) Consistent record of exceeding revenue and margin targets Strong relationship-building, negotiation, and presentation skills across executive and operational stakeholders Understanding of AIOps concepts, observability ecosystems and automation technologies Preferred Experience: Experience engaging with enterprise clients across South Africa and broader African markets Background in consultative or solution-oriented selling within digital operations transformation Ability to align technology capabilities with measurable business outcomes Well established network across CIO, CTO and IT Operations leadership communities Duties & Responsibilities: New Business Development & Opportunity Generation: Identify and target new enterprise prospects across key verticals such as Financial Services, Telecommunications, Public Sector, and Managed Services Develop and execute go-to-market (GTM) strategies aligned with solution portfolio including AIOps-driven operations, automation, cloud visibility, digital operations and managed service transformation Build and manage a high-quality sales pipeline, ensuring alignment to revenue objectives and strategic account targets Engage C-level executives and operations leaders to understand their business priorities and translate them into actionable solution opportunities Sales Strategy and Execution: Apply structured and mature sales methodologies (e.g. MEDDIC, SPIN, Challenger, or Miller Heiman) to manage complex enterprise sales cycles Lead all aspects of the opportunity lifecycle qualification, discovery, value articulation, proposal development, and deal negotiation Collaborate with Pre-Sales, Solution Architecture, and Delivery teams to craft value-based proposals and solution narratives that address client outcomes Maintain accurate CRM and forecast management to support predictable revenue delivery Client Engagement and Relationship Management: Build deep, trust-based relationships with decision-makers and influencers across client organisations Position digital operations capabilities as enablers of resilience, efficiency, and automation-led transformation Serve as a strategic advisor to prospective clients throughout the sales cycle, ensuring alignment between business challenges and value proposition Represent at industry forums, events and client engagements to enhance visibility and credibility Collaboration with Internal Teams: Partner with the Chief Client Executive and Solution Leadership to align new business pursuits with delivery capacity and innovation focus Provide structured market feedback to support the evolution of GTM strategy and service offerings Support bid and proposal submissions by contributing commercial, strategic and business value perspectives Market Intelligence and Positioning: Maintain awareness of competitive landscapes, market trends, and emerging client needs in digital operations and AIOps Translate market and client insights into actionable strategies for account growth and differentiation Stay current on capabilities, reference architectures and success stories to effectively position the brand with clients and partners If you would like to email your CV directly – please send it to aliciam@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Certificate or Advanced Certificate in Information Technology Between 3 – 5 years of proven experience encompassing IT management, systems administration and project management Experience with software testing, API integration and data analysis Advanced technical expertise in Microsoft Server, Office 365, Active Directory, DNS / DHCP, Linux, VMware, Veeam, firewalls, networking and database administration (SQL / MySQL) General coding proficiency in PHP and mySQL and the ability to modify and troubleshoot code within a WordPress environment Intermediate understanding of C# coding language is advantageous Advanced Microsoft 365 Suite Skills (including Excel, Power Bi, Teams and Power Automate) Ability to manage IT budgets and procurement Demonstrated knowledge of various hosting models (shared vs cloud) and experience in planning, recommending, and executing migration strategies from traditional hosted environments to major cloud platforms (e.g., AWS, Azure) Strong communicator with the ability to lead teams and drive innovation Duties & Responsibilities: IT Operations & Support: Oversee daily IT operations, including installation, configuration, and maintenance of hardware, software and network systems Provide first, second and third-line support to all staff, ensuring timely resolution of technical issues Manage help desk operations, call logging and troubleshooting for hardware, software, networking and printing Maintain security and anti-virus protocols across all devices and systems Conduct regular network backups and ensure disaster recovery readiness Offer remote support to staff and clients as required Infrastructure & Systems Administration: Administer Microsoft Server environments, Office 365 Manage virtualization platforms, storage solutions and backup technologies Oversee firewall configuration and network security Implement and maintain hosted infrastructure, telecommunications, emails, switches, firewalls and fibre technologies Evaluate, test and advise on IT systems and projects, including integration with third-party platforms IT Leadership & Project Management: Manage IT projects from conception to completion, including process improvement initiatives, software development and infrastructure upgrades Define project scope, allocate resources, set deadlines and establish communication strategies Assemble and guide project teams, ensuring adherence to schedules and budgets Track milestones, deliverables, and change requests for smooth project progression Present progress reports and integrate feedback for continuous improvement Collaborate with executives, department heads and external vendors to align IT strategy with business goals IT Governance, Compliance & Budget Management: Establish and enforce IT policies, procedures and strategies to guarantee robust data security and compliance with regulatory requirements Oversee and manage the IT budget, handling procurement and expenditure for all hardware, software and services Maintain comprehensive documentation for all changes related to users, system functions and infrastructure Strengthen the IT infrastructure by implementing new technologies and conducting routine security checks Stakeholder Engagement & Communication: Serve as the main liaison for IT matters, communicating updates on changes, milestones and other important information Provide training and support to staff on IT systems and best practices Manage relationships with internal and external IT service providers, ensuring high-quality service delivery If you would like to email your CV directly – please send it to aliciam@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Bachelor’s degree in Business Analytics, Industrial Engineering, HR, Organizational Psychology, or a related field 3–5 years’ experience in a role involving workforce analysis, process optimization, or time and motion studies Experience with data analytics and visualization tools (e.g. Excel, Power BI, Tableau, SQL) Certification in Lean, Six Sigma, or similar methodology (desirable) Experience working in a (specify industry if relevant, e.g. healthcare, professional services, manufacturing) Key Skills and Competencies: Strong analytical and quantitative skills; proficiency in data analysis and visualization tools Understanding of time and motion study techniques or similar process improvement methodologies (e.g., Lean, Six Sigma) Excellent communication skills – able to present complex data in clear, actionable ways Knowledge of workforce planning, HR analytics, or organizational behaviour High attention to detail and accuracy in data interpretation Strong interpersonal skills with the ability to collaborate across departments Awareness of employee wellbeing principles and workload management best practices Duties & Responsibilities: Assess workload balance across teams and identify signs of overutilization, underutilization or burnout risk Collaborate with department managers to optimize staffing levels, task allocation and process efficiency Recommend process improvements and automation opportunities to increase productivity Provide insights to leadership on how utilization affects performance, morale, and business outcomes Partner with HR and Wellbeing teams to align efficiency improvements with employee experience initiatives Monitor and evaluate the impact of implemented changes to ensure sustainable performance gains Stay informed of best practices in workforce analytics, organizational psychology and productivity management Success Measures: Improved employee utilization rates and workload balance across departments Reduction in inefficiencies and non–value-adding tasks Positive employee feedback regarding workload and engagement Delivery of high-quality analytical reports and actionable recommendations If you would like to email your CV directly – please send it to nicolel@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: BComm in Finance and Accounting 5 – 7 years’ experience in intuitive credit assessment and decisioning in relevant segment and products (i.e. across business banking or Agri). Thorough knowledge and understanding of financial statements Knowledge and understanding of repayment structures, collateral and collection processes within the banking environment. Understanding of legalities associated with lending and collateral Knowledge of credit and strategy business rules and processes to identify exclusions where applicable. Understanding of the National Credit Act Knowledge in respect of collateral – how it is affected and released, as well as the value assigned to different collateral types from a credit perspective. Understanding of Deeds office processes The knowledge and understanding of loan granting processes including credit checks, credit scorecard completion, affordability criteria and repayment terms and conditions Duties & Responsibilities: Obtains and assesses client and financial information, including cash flows and cash flow forecasts, with a view to understanding the current debt levels and repayment requirements as relates to different products and banks Makes prudent credit decisions on lending applications and authority sought requests within the parameters of the relevant individual product policies and/or multiple product policy, relevant regulatory requirements such as the National Credit Act and sound financial principles Determines the best possible lending solution for the client and the bank Proactively highlights opportunities for asset growth in line with ecosystem philosophy and sound credit risk principles Adheres to “Before sunset service” in order to deliver excellent client experience Attends client visits to understand clients and their businesses Client engagements may be in person or virtually Stipulates conditions for facilities bearing credit risk policies and processes in mind Ensures credit risk is appropriately identified and addressed in the initial assessment and the ongoing management of the exposure Displays a good understanding the credit risk management environment Supports the credit risk team as required to ensure performance of their responsibilities Pro-actively identifies opportunities to improve processes and systems within the business unit to enhance risk management and efficiencies Assists with training new staff as and when required and cross skilling of existing staff Provides credit guidance and advice to business through the sharing of knowledge, coaching and assistance in improving the understanding and quality of credit risk Builds and maintains relationships within the broader credit team and business stakeholders Acts as a partner to business in unlocking ecosystem and other client opportunities to support the achievement of asset growth within the bounds of responsible credit risk management and set risk appetite Ensures that service is provided to the satisfaction of all stakeholders in terms of service level agreement. Attends business and team connect sessions, ecosystem and squad meetings If you would like to email your CV directly – please send it to millerm@bedifferent.co.za Information displayed above not limited to advertisement.Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Degree or Diploma and/or CBAP Certification 7 years or more relevant systems analysis experience, as enumerated above 4 to 5 years Payments and Forex industry domain experience Strong working knowledge of Use Cases and UML Exposure to the system or applications being developed would be an added advantage All elements that make up the Forex IT infrastructure Development and Production Incident Management Scope Change Management Must have solid exposure and have worked on projects for traditional and emerging cross border payment rails, like Swift Having an understanding of other payment rails, especially international cross border rails, would be highly advantageous Should ideally have a solid understanding of the ISO20022 payments message standards (i.e. PAIN, PACS and CAMT messages) as well as the equivalent Swift MT100, 200 and 900 series messages) Exposure to SAMOS and cross border local market infrastructure RTGS payments will also be beneficial Understands and keeps abreast of the payments modernisation industry changes Understanding and facilitating requirements sessions that include financial payment flows and postings to internal financial accounts Solid understanding of cross border balance of payments reporting (Financial Surveillance), exchange controls and similar cross border payments controls Experience with integration technologies or functionalities that interfaced with the SARB / Finsurv Experience in cross border payments / forex beneficial Drive business profitability in the context of cost management through Information technology solutions Articulate and document functional and systems requirements in a manner which is understood by all stakeholders and which is at the appropriate level of detail Ensure that all requirements are documented within agreed deadlines, signed off by stakeholders timeously and always up to date on the Wiki Ensure all artefacts delivered are peer and stakeholder reviewed regularly Ensure that all work is of high standard Ensure that all deadlines are met for any work committed to Ensure that all work done meets customer (business) expectations Actively participate in daily stand-up meetings Duties & Responsibilities: Responsible for the analysis and design of new functionalities or upgrades that are more complex and that require expertise (e.g. complex projects, projects that cut across multiple teams, major enhancements to existing systems and general maintenance of existing systems) Leading and facilitating functional and system design sessions to produce functional and system specifications. Ensure that functional / systems requirements represents a common view among end-users Assist with the identification of risks and issues within the project(s) and mitigation strategies In conjunction with the Systems Architect or Developer, analyse and design: Integration files or messages (e.g. web service definitions, XML schemas, business functions, flat file or delimited files, APIs) Help design and update system configurations (outside of the production environment) Write SQL queries, interrogate database tables for analysis purposes and assist in designing database structures Analyse and participate in systems functional design sessions for ‘run the bank’ enhancements and upgrades or migrations which require functional expertise / analysis Participate in systems functional design sessions for ‘change the bank’, ‘grow the bank’ and ‘secure the bank’ initiatives as well as brand new products or capabilities Examine and analyse current system process flows and document changes that may be required on affected systems Guide suggestions for appropriate solutions taking into account cost, risk, delivery and feasibility Modelling system designs to meet business objectives. These will include behavioural and structural UML diagrams (like use case diagrams, activity diagrams, sequence diagrams, timing and state machine diagrams, component diagrams, as well as ERD diagrams and interface diagrams, as needed) Ensure that requirements models and analyses is done per internationally accepted best practices (Use Case modelling and UML 2.5) Modelling and designing screens for usability, documenting screen flows and designs or alternatively work with UX specialists to arrive at optimal screen designs Where business requirements or user stories have already been provided, interpret and provide system solutions to meet the requirement, along with the functional and system documentation Where business requirements or user stories are not available, or where a team does not have dedicated business analysts, must be able to work and co-create solutions with the business stakeholders or subject matter experts and to run with the analysis efforts for a project end to end Assist with problem analysis and resolution Interfacing across all teams involved in the project as needed i.e. all applicable stakeholders external, internal and product heads (e.g. Subject Matter Experts, QA, Architecture, Process Engineering, external project teams, change management teams) Assist QA team by reviewing test cases and scenarios and assist the QA teams in identifying final system tests to validate that requirements and solution designs have been met May be required to perform sanity / acceptance tests to ensure the requirement, as documented, has been met Attend and actively contribute towards the SA Forum / Analysis Community of Practice Will ideally have exposure to working within a disciplined agile or other agile environment where project deliverables are put into production at least monthly or more often As an analyst, will be required to lead the analysis efforts of a project end to end, (not leading people, but rather a project / programme), mentor and guide other analysts in the team, and assist in the upskilling and knowledge share efforts required to ensure a successful project build If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Degree or Diploma and/or CBAP Certification 7 years or more relevant systems analysis experience, as enumerated above 4 to 5 years Payments and Forex industry domain experience Strong working knowledge of Use Cases and UML Exposure to the system or applications being developed would be an added advantage All elements that make up the Forex IT infrastructure Development and Production Incident Management Scope Change Management Must have solid exposure and have worked on projects for traditional and emerging cross border payment rails, like Swift Having an understanding of other payment rails, especially international cross border rails, would be highly advantageous Should ideally have a solid understanding of the ISO20022 payments message standards (i.e. PAIN, PACS and CAMT messages) as well as the equivalent Swift MT100, 200 and 900 series messages) Exposure to SAMOS and cross border local market infrastructure RTGS payments will also be beneficial Understands and keeps abreast of the payments modernisation industry changes Understanding and facilitating requirements sessions that include financial payment flows and postings to internal financial accounts Solid understanding of cross border balance of payments reporting (Financial Surveillance), exchange controls and similar cross border payments controls Experience with integration technologies or functionalities that interfaced with the SARB / Finsurv Experience in cross border payments / forex beneficial Drive business profitability in the context of cost management through Information technology solutions Articulate and document functional and systems requirements in a manner which is understood by all stakeholders and which is at the appropriate level of detail Ensure that all requirements are documented within agreed deadlines, signed off by stakeholders timeously and always up to date on the Wiki Ensure all artefacts delivered are peer and stakeholder reviewed regularly Ensure that all work is of high standard Ensure that all deadlines are met for any work committed to Ensure that all work done meets customer (business) expectations Actively participate in daily stand-up meetings Duties & Responsibilities: Responsible for the analysis and design of new functionalities or upgrades that are more complex and that require expertise (e.g. complex projects, projects that cut across multiple teams, major enhancements to existing systems and general maintenance of existing systems) Leading and facilitating functional and system design sessions to produce functional and system specifications. Ensure that functional / systems requirements represents a common view among end-users Assist with the identification of risks and issues within the project(s) and mitigation strategies In conjunction with the Systems Architect or Developer, analyse and design: integration files or messages (e.g. web service definitions, XML schemas, business functions, flat file or delimited files, APIs) help design and update system configurations (outside of the production environment) write SQL queries, interrogate database tables for analysis purposes and assist in designing database structures analyse and participate in systems functional design sessions for ‘run the bank’ enhancements and upgrades or migrations which require functional expertise / analysis participate in systems functional design sessions for ‘change the bank’, ‘grow the bank’ and ‘secure the bank’ initiatives as well as brand new products or capabilities Examine and analyse current system process flows and document changes that may be required on affected systems Guide suggestions for appropriate solutions taking into account cost, risk, delivery and feasibility Modelling system designs to meet business objectives. These will include behavioural and structural UML diagrams (like use case diagrams, activity diagrams, sequence diagrams, timing and state machine diagrams, component diagrams, as well as ERD diagrams and interface diagrams, as needed) Ensure that requirements models and analyses is done per internationally accepted best practices (Use Case modelling and UML 2.5) Modelling and designing screens for usability, documenting screen flows and designs or alternatively work with UX specialists to arrive at optimal screen designs Where business requirements or user stories have already been provided, interpret and provide system solutions to meet the requirement, along with the functional and system documentation Where business requirements or user stories are not available, or where a team does not have dedicated business analysts, must be able to work and co-create solutions with the business stakeholders or subject matter experts and to run with the analysis efforts for a project end to end Assist with problem analysis and resolution Interfacing across all teams involved in the project as needed i.e. all applicable stakeholders external, internal and product heads (e.g. Subject Matter Experts, QA, Architecture, Process Engineering, external project teams, change management teams) Assist QA team by reviewing test cases and scenarios and assist the QA teams in identifying final system tests to validate that requirements and solution designs have been met May be required to perform sanity / acceptance tests to ensure the requirement, as documented, has been met Attend and actively contribute towards the SA Forum / Analysis Community of Practice Will ideally have exposure to working within a disciplined agile or other agile environment where project deliverables are put into production at least monthly or more often As an analyst, will be required to lead the analysis efforts of a project end to end, (not leading people, but rather a project / programme), mentor and guide other analysts in the team, and assist in the upskilling and knowledge share efforts required to ensure a successful project build If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Degree or Diploma related qualification. 6+ years’ experience in .NET Core and .NET Framework Extensive experience in back-end development Experience with Azure and high-availability environments Exposure to Scrum / Agile development methodologies Enjoy software development and the problem-solving and creative processes that come with it Languages: C#, TypeScript Frameworks: .NET Core, NET Framework, ASP.NET, Entity Framework, WPF Front-end: Blazor, React, Angular APIs: RESTful Services, SOAP Databases: MSSQL, CosmosDB Cloud Platforms: Azure DevOps: Azure DevOps, Docker, Kubernetes Tools: Visual Studio, Visual Studio Code, Git, TFS Testing: NUnit, xUnit, Cypress, Moq Duties & Responsibilities Become an integral and trusted member of the team Take pride and ownership of the work and the deliverables you create Ability to analyse requirements and develop suitable solutions Design, develop, and maintain high-quality APIs Ensure seamless integration with various systems and third-party services Write clean, scalable, and maintainable code following best practices and industry standards Participate in code reviews, providing constructive feedback to team members Collaborate with front-end developers to integrate user-facing elements with server-side logic Identify, diagnose, and resolve complex technical issues and bugs Work closely with product managers, designers and other stakeholders to gather requirements and deliver quality solutions Participate in design, planning, estimation, stand-up and retrospective meetings Demonstrate a passion for design patterns and creating elegant, efficient solutions If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Bachelors | Post Graduate Degree in Information Technology Salesforce Administrator and Developer 1 Certification required Copado certification advantageous Proficiency in Salesforce development tools like Salesforce DX as well as experience with CI/CD tools such as Jenkins, Azure DevOps or Gitlab Strong understanding of version control and branching strategies Proven scripting skills in languages like Python, Apex or JavaScript Knowledge of Salesforce metadata and package management essential 5 – 7 years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions 8 – 10 years proven experience in modern engineering practices i.e. DevOps, Agile, proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise Duties & Responsibilities Adhere to application lifecycle management accountabilities, architectural platforms and guardrails and ensure that all activity is digitally recorded and tracked to enable continuous delivery and development in the engineering environment, by effectively collaborating with stakeholders to deliver on required target to add value to the clients Adopt and adhere to suitable and agreed development methodologies and principles through work outputs and behaviours that enables continuous delivery and development across the production environment as well as ensuring effective collaboration with all colleagues and stakeholders in order to meet required targets and therefore deliver value to the customer Develop code, build, assemble, implement, test and perform data conversion for applications and ensure that processes are accurately documented Perform system enhancements for the applications as required to ensure the delivery of the engineering function Construct, interpret and execute moderate to complex end to end system and program tests to verify correct operation of completed systems, to ensure that technical requirements are adhered to and test execution activities to ensure seamlessly and effective implementation engineering systems Contribute to programmes and platforms for the processing, analysis and visual display of data, integrating new and existing data sources and ensuring the validity and reliability of data to support data driven decision making as required Ensuring continuous deployment and operation to deliver the engineering objectives Develop, complete and update all required documentation as per the scope, including guidelines and checklists for development and testing purposes, to ensure that that the state and quality is clearly communicated and documented Engage with leads to receive feedback on work completed and communicate any concerns, issues, risks and progress regarding work output to enable a culture of continuous development and learning and aim to resolve all issues and risks Look actively for opportunities to shorten development timelines, share expert technical knowledge and skills to improve skills of the team and improve cost efficiency of application development activities Manage work requirements effectively by contributing to the reprioritising of backlogs and reacting flexibly to changing demands, through effective use of resources, understanding of work complexity, size and technical requirements Deliver against targets within every iteration as well as continuously striving to improve the quality of deliverables, therefore delivering the highest possible value to the customer Participate in the definition of complex, often abstract problems that extend across multiple business lines and functions through engagements with senior leaders and apply a creative approach to solving the problems which will address both technical and people or culture challenges simultaneously Perform quality assurance on code (through code reviews and ensure adherence to coding standards), documents and test plans completed by less experienced developers to ensure these meet the required standards as well as to identify and implement learning opportunities Prepare test cases for unit testing purposes, conduct unit testing and deploy code build in testing environment to ensure that errors are detected and resolved within service level timelines, by conducting quality assurance reviews to ensure the quality of engineering and drive delivery Produce specifications for systems functions, information flows, data loads, implementation strategy, phasing of development, requirements not met and alternatives considered Provide support and production standby post go live adhering to release methodology and technical change management procedures for all changes by providing quick response for problem and blockers Scope plan, design and review end to end solutions against standards, methods and procedures, proposing enhancements and revisions as part of the broader Software Engineering community, to ensure alignment to the strategic objective priorities Strive to reach mature levels on the continuum model by building own and team competence to work in a continuous delivery environment Research and stay abreast of new development methodologies and contribute to maturing on the continuum model Coach or mentor Junior Engineers on technical aspects of application development, controls, and documentation standards as well as on engaging effectively with relevant stakeholders. Develop fully functional applications across all platforms that are in line with current technologies and standards and publish them to the relevant platform to enhance the functioning and experience of employees If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: IT related Degree (BSc / BTech or similar) 5+ years’ experience developing Android applications 4+ year user interface analyst experience Java related degree/qualification Business experience and product knowledge Worked on published apps in the Play Store Experience with agile development methodologies Experience with automated testing tools and techniques They are looking for someone with the following skills: Methodologies: Waterfall and Agile Knowledge of OO design principles and development patterns Tools: SoapUI (SOAP) / REST client (JSON) Android Studio Jira, Confluence Processes ITIL (Incident, Release, Problem Management) Technologies: J2EE Android, Java, Kotlin UML XML, JSON SOAP and REST Web Service Development Other: JAD sessions Data modelling techniques Experience with GIT Native Android Experience with card payment processing Responsibilities: Research new technology being used in the financial sector Develop prototype systems on which to test and prove the new technology Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used Maintain and share a knowledge base of financial technology, trends and news for the group Where bespoke applications are required, develop those applications to assist the treasury functions in the bank Participate with the broader community in the development of a blockchain platform for financial systems Coach the development teams in self-organization and cross-functionality Review and report on the performance of the teams Implement customer service solutions demonstrating the shared values Deliver internal and external customer service excellence through adherence to quality service standards Ensure that scrum is understood and enacted If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Degree in a relevant field (NQF 7 or above) 8+ years’ experience in programme/project management Extensive knowledge of foreign payments (SWIFT, ISO 20022, AML/CTF, exchange control) Preferably registered with a professional body (e.g., PMSA, PMI) Banking industry exposure and experience in multinational corporate settings Proven ability to build stakeholder relationships across diverse contexts Strong analytical, communication, and leadership skills Demonstrated ability to manage budgets, timelines and complex programmes Expertise in risk and compliance frameworks Familiarity with cross-border payment systems and regulatory requirements Proficiency in programme governance methodologies (PMI, PRINCE2, Agile) Ability to influence and collaborate at executive level Responsibilities: Develop and implement change strategies aligned with project and business objectives Deploy integrated risk management, governance, and compliance frameworks across programmes Manage and coach teams to achieve performance targets and human capital objectives Demonstrate leadership through values-driven behaviours and visible commitment Compile actionable reports and dashboards to guide informed business decisions Apply strategic thinking to delivery plans in partnership with leadership Oversee multiple related projects ensuring alignment with organisational goals Build strong stakeholder relationships to enable thought leadership and innovation Enable delivery of customer service solutions aligned to brand and service standards Prepare portfolio-level reports tracking progress and guiding decision-making Own budgeting, forecasting and variance reporting; ensure financial discipline Monitor project progress, resolve issues promptly and maintain client service continuity Design integrated programme plans, identify resources, manage risks and ensure successful operationalisation Commit to continuous professional development as a life-long learner If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Relevant Degree or National Diploma Minimum 4 + years Project Management Experience Minimum 4 + years database experience Experience in managing an internal or externally operated production systems environment Customs programs experience and Customs Applications Support Knowledge Experience in working with Customs, Excise Technical and Operations Mandates Excellent oral and written communication skills (English) Experience in managing an internal or externally operated production systems environment Experience in Programs and Project management Duties & Responsibilities Effective deployments, early benefits realization by ensuring plans reflect optimized time-to-market Ensure that existing and new Features and Functions within core applications are maximized Develop realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders and ensure back-to-back compatibility with dependent service providers Maintain service quality and availability applications, office automation and communications and ensure that infrastructure uptime is monitored in line with established SLAs and OLAs Deploy solutions and ensure appropriate configurations on all servers and customs related applications /servers Ensure business continuity via appropriate topologies, archive and recovery strategies Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication Be Point of escalation in service failure situations and ensure proactive management and stakeholder communication of incidents by involving all appropriate workgroups Monitor and scale capacity – up and down – ahead of demand (Hardware and Communications infrastructure) Ensure hardware refresh policy is optimized for maximum cost effectiveness Implement cost effectiveness programmes and submit potential cost reduction initiatives for review and consideration Ensure adherence to global KPI and to report performance in line with standard reporting requirements Internal and external vendor and customer relationship management Lead or participate in global/regional initiatives as part of a virtual IT function Compliance to regional standards including First Choice Ensure maintenance and changes to scripts are processed as per business requirement Ensure Legal compliance through following legislated records and data management practices Reduce the activities in the area of Network administration, performance monitoring and tuning in association with regional BIT Unix server administration (where local applications are based on Unix/Informix) Help desk and service tickets management, including ticket reduction via root cause analysis and eradication Enforce IT Security Policies through training, management communications user and country IT audits Ensures competent, motivated, and harmonious team is recruited, retained and developed Maintains a safe and healthy environment for staff consistent with the policies and procedures of the business Developing the team’s capability and capacity Establishing an environment conducive to good performance and morale and ensuring the early resolution of conflict Establishing performance criteria and providing regular feedback to staff Developing and fostering professional excellence and networking with other business units Creating an environment in which individuals and teams perform at their best to maximize their own potential to create a win-win for the business If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: 12+ years’ IT operations experience with at least 5 years in senior leadership roles Strong expertise across infrastructure (compute, network, storage, hybrid / cloud), PaaS platforms (Azure, AWS, GCP, Kubernetes, OpenShift) and application operations Proven track record in managing multi-cloud and hybrid enterprise environments Demonstrated experience in ITSM, AIOps, observability, and large-scale service delivery Knowledge of South African legal / regulatory frameworks and global best practices (POPIA, Cybercrimes Act, ISO 27001) Vendor / OEM management and contract execution experience Exceptional leadership, communication and client engagement skills SLA compliance across infrastructure, PaaS and application layers Mean time to detect (MTTD) and resolve (MTTR) incidents Service availability, reliability and performance improvements Customer satisfaction and value realization outcomes Cost optimization and resource utilization efficiency Team performance, skill maturity and retention Compliance audit success and risk mitigation effectiveness Duties & Responsibilities: Strategic & Operational Leadership: Define and execute platform operations strategy, covering infrastructure, PaaS and application operations Integrate operations across compute, storage, networking, PaaS layers and business-critical applications Represent Platform Operations in Service Management Centre (SMC) and across horizontal and vertical forums Align platform and application operations to strategic imperatives: growth, customer centricity, innovation, compliance and operational excellence Infrastructure & Platform Operations: Oversee all infrastructure operations (on-premises, hybrid, and cloud: Azure, AWS, GCP) Ensure uptime, scalability, and performance of infrastructure services Govern PaaS operations: container orchestration (Kubernetes, Docker, OpenShift), middleware, and integration platforms Establish resilient DR, BCP, and capacity management across infrastructure and platform layers Drive automation, observability, and AIOps-led monitoring across infrastructure and PaaS services Application Operations: Lead end-to-end application operations (AppOps), including deployment, lifecycle management, monitoring and performance optimization. Govern incident, problem, and change management for critical applications, ensuring minimal downtime Partner with development and DevOps teams for CI/CD pipelines, release management, and security compliance Drive business application adoption, value realization and performance improvements for clients Governance, Compliance & Risk: Establish policies, standards, and work instructions covering infrastructure, platform, and application operations Ensure compliance with South African legislation (POPIA, PFMA, FSCA/PA, Cybercrimes Act) and international standards (ISO 27001, ITIL 4) Govern data sovereignty requirements (e.g. SAPS data remaining within South Africa) Manage risk and issue registers, with proactive mitigation and escalation processes Stakeholder & Client Engagement: Serve as the senior operational leader for infrastructure, platform, and application matters across clients Support client executives in value realization forums, operational reviews and executive governance sessions Manage escalations with OEMs and partners (ScienceLogic, Motadata, Seceon, CorrServe, Resolve) Demonstrate measurable value outcomes (cost savings, performance improvements, SLA compliance) in client engagements People & Performance Leadership: Lead, mentor, and manage cross-functional teams (infrastructure engineers, platform specialists, application support teams, operations managers) Define clear RASCI matrices, balanced scorecards, and KPIs for each role under Platform Operations Foster a high-performance culture, embedding ethics and workforce framework across remote and onsite teams Ensure continuous learning, certification, and professional development Innovation & Continuous Improvement: Drive maturity through Foundation, Crawl, Walk, Run model Advance automation, self-healing, and autonomous IT practices Introduce and operationalize new service capabilities: CMDBaaS, Observability-as-a-Service, AIOps-as-a-Service, and Autonomous IT-as-a-Service Ensure cost efficiency, workload optimization, and continuous service improvements If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: TOGAF 9 Certification Solutions Development Life Cycles Solutions Development Architecture ITIL v4 Expert Certification AWS / Azure Cloud Certifications Certified Information Systems Security Professional (CISSP) – desirable Project Management Professional (PMP) or PRINCE2 – desirable Minimum of 10 years’ experience in IT solutions architecture, service implementation and operational delivery Proven expertise managing large-scale enterprise architecture implementations and multi-vendor integrations Deep technical expertise in AIOps frameworks, cloud technologies, observability platforms and IT automation Demonstrated proficiency in solution design and delivery leveraging platforms such as ScienceLogic SL1, ServiceNow and OpenTelemetry Frameworks & Methodologies: Enterprise Architecture: TOGAF, Zachman Service Management: ITIL 4, SIAM Governance: COBIT, ISO 20000, ISO 27001 DevOps / CI-CD: SAFe Agile, Scrum Automation: Infrastructure as Code (IaC), Terraform, Ansible AIOps & Observability: OpenTelemetry, Prometheus, ScienceLogic Duties & Responsibilities: Solutions & Services Architecture Strategy: Operationalize strategic technology roadmaps and solution blueprints developed by the CTO’s Eco System Development team Implement solution architecture principles and best practices ensuring operational consistency and scalability Manage technology governance forums to oversee solution architecture decisions and ensure alignment with strategic objectives IT and AIOps Solutions Design: Develop detailed enterprise solution architectures for cloud, hybrid IT and on-premise environments based on CTO guidelines Integrate and optimize technology platforms such as ScienceLogic SL1, ServiceNow, PagerDuty and similar AIOps tools Design and implement advanced observability and monitoring frameworks leveraging OpenTelemetry, Prometheus and other AI-driven solutions Service Architecture & Design Alignment: Align solution implementations closely with IT Service Management (ITSM) and operational service delivery frameworks Enforce Service Integration and Management (SIAM) standards ensuring multi-vendor service architectures are cohesive and operationally efficient Develop detailed service blueprints guiding standardized implementation practices across all service projects Technology Implementation Governance: Oversee technology selection and vendor evaluations consistent with strategic architecture frameworks set by the CTO Ensure solution implementations strictly comply with ITIL, ISO 20000, ISO 27001 and other relevant standards Guide and manage transition processes to integrate new solutions seamlessly into operational support frameworks Solutions Implementation & Delivery Oversight: Ensure timely, within-budget delivery of customer-specific IT and AIOps solutions aligned with architectural standards Establish and enforce robust DevOps, Continuous Integration and Continuous Deployment (CI/CD) and automation practices Manage complex multi-cloud deployments ensuring high availability, fault tolerance, and robust disaster recovery strategies Innovation & Continuous Improvement: Drive the adoption of AI-driven automation, advanced analytics and next-generation observability within operational services Evaluate emerging technologies for practical application in service implementations, ensuring agility and resilience Facilitate AIOps maturity advancement through structured adoption phases (Discover, Integrate, Optimize, Align, Innovate and Future Proof) Risk & Compliance Management: Ensure implemented solutions adhere to compliance standards including ISO 27001, NIST, GDPR, POPIA and data sovereignty requirements Implement comprehensive security measures based on Zero Trust models and disaster recovery best practices Proactively identify and manage risks associated with solution architectures, infrastructure, cloud deployments and vendor dependencies Vendor and Partner Management: Manage operational relationships with OEM and technology partners, ensuring solutions align with contractual commitments and SLAs Enforce strict architecture integration requirements and performance standards across all vendor-provided solutions Negotiate and manage vendor agreements in alignment with defined solution architectures and operational deliverables Performance Measurement & Reporting: Develop and track Key Performance Indicators (KPIs) specific to solution performance, delivery quality and operational adoption Regularly provide comprehensive performance reports and architecture health dashboards to senior leadership and governance forums Utilize operational analytics to continuously enhance solution performance, optimize costs and elevate service quality If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Bachelors Degree in Information Technology, Computer Science, or related field Minimum 5 years of experience in solution implementation, systems integration or architecture delivery Certifications in AIOps tools (e.g., ScienceLogic SL1), ServiceNow, Azure / AWS or ITIL are advantageous Experience in deploying enterprise IT monitoring, automation, or service management solutions in large-scale or regulated environments is a strong advantage Skills: Hands-on experience with AIOps platforms (e.g., ScienceLogic SL1), cloud environments (AWS, Azure) and ITSM tools (ServiceNow, Motadata) Strong understanding of solution architecture, deployment automation, and service integration (SIAM) Working knowledge of Enterprise Architecture frameworks (e.g., TOGAF) and agile implementation methodologies Solid troubleshooting, documentation, and communication skills across technical and non-technical stakeholders. Familiarity with frameworks such as: ITIL v4 for service management ISO 27001 / NIST for security alignment DevOps / CI-CD deployment practices Infrastructure-as-Code (Terraform, Ansible) is advantageous Duties & Responsibilities: Solution Implementation & Configuration: Implement and configure ecosystem-developed products (e.g. monitoring, automation, ITSM integration, observability tools) Adapt pre-architected blueprints into executable deployment plans for clients Manage platform-specific configurations in line with SLAs and operational models Technical Solution Support: Provide input to technical designs, solution architecture and deployment plans under guidance from the Head of Solutions Participate in solution integration testing, cutover planning and handover to Service Operations Provide Tier-3 implementation support during onboarding and transformation programs Cross-Functional Collaboration: Collaborate with the Service Delivery and Infrastructure Operations teams to ensure platform alignment and deployment readiness Act as a key liaison between Ecosystem / Product Development teams and customer implementation teams Support the Project Management Office (PMO) by contributing to implementation workstreams and delivering on-time project milestones Documentation & Knowledge Transfer: Develop solution implementation documents, configuration logs and deployment blueprints Participate in knowledge transfer to client-side resources and internal operations teams’ post-implementation Assist in creating and maintaining solution-specific knowledge base articles Governance, Compliance & Standards: Align solution configurations and implementation practices with governance frameworks such as: ACX HPO Governance Framework ACX Project Sizing & Delivery Guide ACX ITSM Framework and operational standards (e.g. ISO 20000, ITIL, NIST, POPIA) Ensure data residency and regulatory compliance (especially in public-sector implementations such as SAPS) If you would like to email your CV directly – please send it to millerm@bedifferent.co.za  Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website www.bedifferent.co.za, for available positions which you may be suited for.

In order to be considered the following is required: Strong business acumen and commercial mindset. Customer centric & digital first approach 7-10 years of experience in Marketing / B2B / Sales roles with a demonstrated track record of achievement Duties & Responsibilities: Drives awareness of the business value prop in target segments Works with external partners to create and execute plans – including communications, events, and account-based marketing to nurture meaningful relationships with target markets to deliver market share and growth Comfortable working in technology, specifically networking and operations, and will be able to develop targeted digital and physical marketing communications and programmes Be results and ROI focused and have a “test and learn” mentality Being in sync with B2B tech trends, have opinions, interesting ideas, courage to strategically experiment and can share stories of real-life career experience in this regard, then you could be helping to tell their story Understanding social media, search optimization and keyword tracking to bolster our website and brand presence Research, strategic thinking, content planning & direction, creative solutioning, presenting and managing the content calendar to drive digital lead generation success for the team

Responsibilities: Network Uptime and Availability: Maintain stable and resilient video and data infrastructure Implement and monitor IP, satellite, and CDN delivery networks Configure and optimize distribution workflows for live and VOD Assist in architecture design, execute builds and test new solutions Manage observability tools, alerts and escalation procedures Support contract SLAs, troubleshoot links and track uptime metrics Maintain redundancy, encryption and operational documentation Drive creation and adoption of operational processes and SOPs Lead by example in Agile ceremonies (stand-ups, retrospectives, sprint planning) Foster continuous process improvement within the team Ensure subordinates and contractors actively participate in Agile workflows Distribution Performance: Consistent broadcast-standard delivery and QoS compliance Implementation and Optimization: Timely deployment of network upgrades and optimizations Monitoring and Incident Response: Low MTTR and proactive issue resolution Vendor and Telco Management: Smooth collaboration with telcos, satellite and CDN providers Risk and Compliance: Secure, redundant infrastructure with proper failovers Agile Process: Consistent participation in Agile ceremonies and improvement cycles Network Implementation: Deploy and maintain global IP and hybrid video networks aligned with design specifications Network deployments and changes executed on schedule with zero unplanned downtime Configuration standards and documentation maintained 100% up to date Change success rate > 98% with rollback plans validated Distribution Support: Ensure efficient delivery of live and on-demand content via CDN, IP and satellite 99.5% service uptime across all live feeds Latency maintained within < 5 seconds end-to-end for OTT delivery (or within platform SLA) 100% of scheduled live events delivered to broadcast QoS standards Telco and Satellite Coordination: Support uplink chains, bonded cellular and leased circuits for contribution and distribution Link uptime > 99.9% All faults escalated within 15 minutes and resolved or mitigated within agreed SLA Monthly SLA reports submitted on time with < 2% data discrepancy Monitoring and QoS: Operate observability platforms; ensure latency and packet-loss metrics within SLA MTTR < 15 minutes for critical incidents 100% of live channels actively monitored with real-time alerting QoS metrics (latency, packet loss, jitter) within defined SLA thresholds for > 98% of streams R&D Support: Assist in testing and documenting new transmission methods (e.g. 5G, LEO / MEO) Minimum 1 technology pilot or proof-of-concept completed annually Test results documented and presented to technical management Identified pilots deliver measurable performance or cost improvement Security and Compliance: Apply encryption, VPN and secure transit policies; maintain audit readiness Zero critical vulnerabilities in annual audit reports All network configurations and credentials managed according to security policy Incident response actions documented and verified during quarterly review Tooling and Automation: Use and refine scripts, templates and network automation tools for repeatable deployments ? 80% of recurring network tasks automated or templated Automation scripts version-controlled and peer-reviewed Measurable reduction in manual configuration errors over time Documentation and Process Management: Keep network diagrams, configuration archives, and SOPs current and version-controlled Create and maintain operational process documentation Drive adoption of standardized processes across team members and contractors Documentation updated within 48 hours of any change. Quarterly audits show 100% configuration traceability. Weekly status and incident reports submitted on time and complete Operational processes documented and reviewed quarterly Team process compliance measured at >90% in monthly audits People and Collaboration: Provide guidance and technical support to Network and Distribution Engineers Collaborate closely with Broadcast, DevOps, and Product teams to ensure seamless delivery Promote shared ownership of infrastructure uptime and problem resolution Participate in training, peer reviews, and cross-team learning sessions Drive creation, documentation, and adoption of operational processes and procedures for team members Lead Agile ceremonies and ensure active participation from subordinates and contractors Facilitate continuous improvement through regular retrospectives and process refinement Mentor team members in operational best practices and agile methodologies Contribute to the identification and testing of new distribution technologies Participate in R&D initiatives with cloud, CDN, and satellite partners Recommend optimizations to improve cost efficiency, latency and resilience Consistent collaboration with adjacent technical teams Completion of training and certification plans Documented knowledge-sharing and technical presentations per quarter 100% participation rate in Agile ceremonies from direct reports Quarterly process improvement initiatives documented and implemented Team adoption rate of new operational processes > 90% within 1 sprint 100% of team members actively participating in Agile ceremonies New operational processes documented within 2 weeks of identification Process adoption measured and reviewed quarterly with >90% compliance Retrospective action items tracked and completed within agreed timeframes At least one process improvement or pilot test completed annually Demonstrated cost or performance gains per review cycle At least one improvement or pilot test completed annually Demonstrated cost or performance gains per review cycle If you would like to email your CV directly – please send it to aliciam@bedifferent.co.za Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.