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In order to be considered the following is required:

• Matric certificate, with a Diploma or Certification in IT (e.g. A+, N+) preferred
• At least 3 years’ experience in a help desk, IT support or junior systems administration role
• Valid driver’s license and access to a reliable, roadworthy vehicle (essential – not a remote or hybrid role)
• Solid understanding of desktop hardware, software installation and basic network troubleshooting
• Exposure to SFTP / FTP administration and SSH key-based authentication
• Familiarity with Windows Server environments and basic server administration
• Comfortable using help desk / ticketing software to log and track support requests
• Working knowledge of Microsoft 365 administration (user / mailbox management)
• Understanding of backup and restore concepts and processes
• Exposure to anti-virus administration and endpoint protection tools
• Comfortable using asset tracking tools and help desk / ticketing software
• Exposure to firewall technologies and network security concepts
• Familiarity with Microsoft Azure, virtualisation technologies or data-centre / hosting operations

Responsibilities:

• Provide day-to-day desktop, hardware and software support to staff, including account administration, password resets and equipment setup
• Assist with server builds and take new builds/releases live in production, including basic post-deployment monitoring
• Travel to data-centre co-location facility to assist with physical server installation and hardware changes
• Request quotes and stock availability from hardware / software vendors and coordinate hardware repairs and
• servicing with external suppliers
• Support and troubleshoot internal web applications and services, including diagnosing and resolving outages
• Draft and maintain SOPs, knowledge-base articles and internal IT activity reports for management
• Asset Tracking: Maintain an accurate register of IT hardware and software assets, including allocation, condition and lifecycle status
• Backup & Restore: Monitor daily backup jobs and perform file / system restores as needed to ensure business continuity

They are looking for a self-motivated, responsible individual who takes full ownership of their work and can be trusted to work independently with minimal supervision. Strong attention to detail and a track record of reliable, accurate work, particularly when handling credentials, server configurations and partner data. Demonstrable reliability and accountability, with a valid driver’s licence and access to a reliable personal vehicle
for regular travel between sites
 
If you meet the above requirements, please URGENTLY email us your CV.

Information displayed above not limited to advertisement
 
Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.